- How do I order ?
- How can I pay (Cheque/ Cash/ Credit card) ?
- Do you deliver and how much does it cost ?
- How long does it take to get my order ?
- If my product fails during Warranty, how and where do I get it repaired?
- Can I buy from you?
- Where is your phone number ?
- Where is your email address ?
- What is your address? Where are you based ?
- Where is the latest price for ..?
- I bought a product at Incredible connection / Game/ Makro/ Morkels / Furniture City / Hifi corporation / Computer corporation / etc.. I now need help and support on the product .. ?
- I want to have goods shipped to another country. More info please..
How
do I order ?
Ordering may be done in one of two ways:
- Add the product to the enquiry cart and send this cart to us
- Email us the product you are looking for
We will email you back with an official quote with the latest price,
our banking details and our full contact details. For detailed step-by-step information
on ordering, please click here. TOP How can I pay ?
- We do not accept cheques due to fraud. If payment
has been made by cheque, then a minimum waiting period of 7 working
days is required to have the cheque cleared as legitimate in our account.
- Credit cards are not accepted because we do not have
these facilities on our site. Payment from your credit card may done
as a direct transfer.
- Cash, bank transfer (EFT) and ATM
transfers and any other form of electronic payment is accepted.
TOP Do you deliver and how long does it take, and
how much does it cost?
- Delivery is done throughout South Africa by a courier company.
- Delivery is not free on any product, however, we may subsidise the courier charges on certain products.
- Delivery times vary according to your location, our supplier's stock situation and other factors. As an estimated guideline, delivery to main city centres may take anywhere from 1 to 3 days. Some outlaying
areas (such as farms) have limited delivery schedules and delivery is
done on specific days only. Please
note that this delivery estimation does not include the time required to build
and test systems.
TOP How long does it take to get my order ?
- All orders are normally shipped no later than 3 days from payment (This is an estimate and not a guarantee that products will be shipped within 3 days). This means
that your order will leave our premises 3 days
after your payment has cleared our bank account, subject to stock availability.
TOP If my product fails during Warranty,
how and where do I get it repaired?
- All warranties are covered by the official supplier of the product
in South Africa. ComXpert International CC and Laptop Direct do not cover
the warranty.
- This would mean that the product must be returned to the official
supplier of the product within South Africa by the customer. On some
products, we will return the product on the customers' behalf.
- We offer a collection and delivery warranty extension
on some products, this will mean that you do not have to pay for courier
charges during the warranty period if you take this option.
- "On-site warranties" may be offered as
an option on some products, these are covered by the main supplier who
will send their own technician to you.
- Collection and delivery warranties (such as Acer)
is covered by the supplier directly.
Some examples of your warranty cover:
- Acer will collect, repair and deliver your product (within the warranty
period).
- Mecer will accept all warranty products at any Mecer branch if you
have the "carry-in warranty". They will send a technician
to you if you have selected the on-site warranty.
- LG products must be returned to us in Pretoria, we will hand the product
into the supplier to have the warranty covered.
- HP products must be returned to any approved HP repair centre in South
Africa.
TOP Can I buy from you ?
Yes, as an approved re-seller of all products, we sell to the public.
The prices on our site are the public reference prices.
You can download our latest price lists here.
TOP Where is the latest price for ..?
The prices on our site are the public reference prices.
You can download our latest price lists here. TOP I bought a product at ... I need support please.
We receive hundreds of calls each year for support on products purchased
elsewhere.
Incredible connection: As South Africa's largest and
best known IT retail store, Incredible Connection provides their own customers with after sales
support on their own products.
Please contact the Incredible connection branch you purchased
from for support, we are not able to provide you with after
sales support on their products. Another reseller: Please contact the reseller from whom
you purchased your product. We will not be able to offer any form of support
to you. TOP Where is your phone number ?
- We have removed our telephone number from our web site due to the
overwhelming number of support calls we receive from users who purchased
elsewhere. We unfortunately cannot offer support to these users, and
have made the decision to issue our number to our customers only.
- Our phone number is reflected on all our emails, quotes, invoices
and cart confirmation receipts.
- If you need more information,
please email us your enquiry. We are quick in replying.
TOP Where is your email address ?
Our contact details are here TOP Where are you based ? Where is your address ?
We are based in Villieria, Pretoria. We DO NOT keep STOCK at these premises.
To
get a map and direction, please click here. TOP I want to have goods shipped to another
country. More info please..
- We ship outside South Africa.
- Delivery times and charges depends on your country.
- Payment is strictly T/T (Telegraphic transfer). No cheques or credit
cards.
- We do not ship goods to Nigeria, Indonesia, Singapore and other high
risk countries.
- Prices will exclude VAT (14% reduction) on your proforma invoice.
|
Contact us
Bookmark this site!
LG Laptops 
